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Technical Support Specialist

Technical Support Specialist

加入EASA世界知名的技术支持团队,影响整个机电服务和销售行业! Are you the degreed engineer we are looking for? Work from home option offered for the right candidate. 为获得教学机会需要出差(提前通知).  

职责包括:

  • Direct technical support for EASA members (e.g., 交流/直流电机维修/倒带, 应用程序问题, 连接, 重新设计, 程序, 根本原因失效分析, 等.) 
  • 为协会通讯和行业出版社撰写技术提示和技术文章 
  • 开发和展示30分钟的技术网络研讨会(通常每年两次) 
  • 目前的EASA研讨会 
  • Develop and present convention sessions 
  • Represent the industry in standards and other groups 

资格: 

  • Degree in Electrical or Mechanical Engineering or related field 
  • At least 5 years of experience in repair, 服务, maintenance and design or 重新设计 of AC and DC motors
  • Knowledge of drive applications a plus 
  • Knowledge of IEC design motors a plus 
  • Experience with CRM systems a plus 
  • Strong problem solving and technical skills 
  • Strong written and verbal communication 

EASA提供有竞争力的薪酬,良好的福利和良好的团队合作环境. 

Send your resume' with cover letter to EASA CEO Linda Raynes at lraynes@foco00mockup.com.

教育经理

教育经理

概述
EASA的教育经理帮助为协会的教育产品提供战略方向,并雷竞技下载ios使用成人学习原则和课程开发策略的最佳实践来创建和交付高质量的课程和资源. EASA的使命是帮助会员提高绩效并取得更大的成功. 教育经理将在实现这一使命方面发挥关键作用.

This position oversees the development, 实现/交付, 评价, 改进EASA的教育计划,包括会议计划, 在线学习中心, 在线研讨会 and in-person seminars. In fulfilling these responsibilities, the Manager works collaboratively with 主题专家, 志愿者领导, 委员会, 和其他工作人员. 

Major areas of responsibility 

  • 监督内容开发, 实现/交付, 评价, and reporting for all education activities, 包括公约, in-person and virtual seminars, 在线研讨会 and online learning. 
  • 管理LMS和EASA机电维修技术员(ERT)证书课程的发展. 
  • Plan the technical education content for the annual convention, coordinating and contracting with various speakers.  
  • 管理员工, 供应商, 委员会, 与教育和培训有关的志愿者和主题专家(中小企业).  
  • Serve as staff liaison to EASA Technical Education Committee. 
  • 确保项目管理系统到位以完成目标. 
  • 与市场团队合作推广教育活动,并支持相关的内容营销. 

资格
Experience in related work in educational course development, convention program development, and online learning programs. 候选人必须熟悉和熟练使用技术和数据库, 例如客户关系/协会管理系统(CRM / AMS)和学习管理系统(LMS). EASA uses the Protech association management system and MapleLMS. Experience with these systems is a plus but not required. 

  • 至少5年以上行业协会或机电培训行业工作经验. 
  • 有课程开发和应用成人学习原则的经验, 主题专家, 教育项目和资源开发的志愿者和供应商. 
  • 有较强的项目管理和组织能力,能够管理多个项目并确保按时完成. 
  • 较强的技术能力,熟练使用Office 365办公软件. Willingness to learn intricacies of EASA’s LMS (built upon Moodle), CRM (built upon Microsoft Dynamics 365) and Survey Monkey. 
  • Excellent written and oral communications skills; comfort with document control and copy editing including the ability to write session descriptions, 学习目标, 演讲者通信. 
  • 较强的人际交往和建立关系的能力,能够在组织范围内与主要利益相关者建立和发展富有成效的工作伙伴关系. 
  • 自我激励,能够独立工作和团队合作. 
  • 具备机电维修行业的专业知识优先考虑.  

对雷竞技下载ios
欧洲电器服务协会(EASA)是服务于机电服务的国际性协会, 维修及销售行业. The association offers the industry standard for repair of rotating electrical apparatus (motors and generators); a vast number of technical articles, manuals and other resources; in-person seminars; monthly technical 在线研讨会; an annual convention and exhibition; and much more. 该协会目前有5名工程师,员工总数为18人. 团队环境中. 圣保罗的混合办公时间. 路易. Full-time remote work option possible for right candidate. 

Please send your cover letter and resume’ to President & 首席执行官Linda Raynes, CAE,在 lraynes@foco00mockup.com.

Bilingual Customer Service Specialist

Bilingual Customer Service Specialist

Our ideal candidate possesses the following:

  • 3 years of customer 服务 and sales experience via phone required
  • Bilingual in English/Spanish including excellent written proficiency in both languages; top-notch grammar and spelling is required
  • Associate degree or higher is preferred
  • Must be proficient in Microsoft Suite, including Microsoft Teams
  • Experience with Microsoft CRM databases is a huge plus
  • The ability and willingness to learn new programs is essential
  • 能够与不同的利益相关者建立并保持有效的工作关系

Job Duties and Responsibilities:

  • 为国内外客户提供电话和邮件支持
  • Processing customer orders and requests
  • 协助客户处理研讨会等活动的注册事宜, 在线研讨会, and conventions as well as by processing membership applications
  • 提供研讨会支持,包括创建证书和名称徽章
  • Collaborating with the membership team to retain and recruit members
  • Manage and maintain member information in Association Databases
  • 将每月会员通讯和其他书面宣传材料中的文章从英语翻译成西班牙语
  • 处理检查, preparing invoices (including accounts payable), following up on accounts receivable, generating monthly statements, and preparing bank deposits
  • 及时回应和/或适当地转接所有来电, 邮件, 一般的电子邮件, 和传真
  • 其他分配的工作

为什么在EASA工作?

EASA values our team members and wants them to succeed. Our exceptional benefits include:

  • Hybrid work schedule – work from home and the office;
  • Pay commensurate with experience;
  • 每年9个带薪假期;
  • 带薪休假(以任期为基础的累计),包括假期、浮动假期和病假;
  • Benefits that take effect on day one! Including immediate enrollment in 100% EASA paid benefits (health, 牙科, 生活, short-term and long-term disability insurance); dependent enrollment in health and 牙科 is also covered at 50%;
  • 401(k) plan with a 7% profit-sharing contribution made by EASA;
  • 额外的, optional benefits available including voluntary vision, 事故, and critical illness insurance.

Send your resume' with cover letter to Katie Magoon katie@peoplesolutionscenter.com.

我们的使命 & 愿景驱动我们的目标

EASA的使命是帮助会员提高绩效并取得更大的成功.

是国际公认的机电设备销售的领导者, 服务及维修行业, EASA提供持续的雷竞技ios下载和教育,帮助全球成员成为电气和机械设备和系统的整体解决方案提供商.
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